Effective Date: 6 May 2025
This Privacy Policy describes how Paragon Trade Solutions Ltd T/A Skin Lux (“Skin Lux”, “we”, “our”, “us”) collects, uses, and protects your personal data when you use our services or visit our website at https://skin-lux.co.uk. We are committed to protecting your privacy and ensuring that your personal data is handled in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data Controller
Paragon Trade Solutions Ltd T/A Skin Lux
ASM House, 103a Keymer Road
West Sussex, BN6 8QL
United Kingdom
Email: info@skin-lux.co.uk
Phone: +44 7466 6919 72
2. Personal Data We Collect
We collect and process the following types of personal data:
- Marketing Data: Your preferences in receiving marketing from us and communication preferences
- Identity Data: Full name, date of birth
- Contact Data: Email address, phone number, billing and shipping address
- Health Data: Information relating to your skin condition and medical history, provided with your consent during consultations
- Transaction Data: Records of services booked or purchased, and payment details (processed securely via third-party providers)
- Technical Data: IP address, browser type, time zone, operating system, and website usage data
3. How We Use Your Data
We use your personal data to:
- Provide bespoke skincare consultation and services
- Manage appointments and bookings
- Process payments and deliver services
- Communicate with you about services or updates
- Meet our legal obligations (e.g. tax and accounting)
- Send marketing communications (only with your consent)
- Improve our services and website experience
We will only use your data when the law allows us to. Most commonly, we rely on the following lawful bases:
- Legitimate interests – for administrative and business improvement purposes
- Consent – for health-related data and marketing communications
- Contractual necessity – to fulfil a contract with you
- Legal obligation – to comply with the law
4. Sharing Your Information
We only share your data when necessary, and always in accordance with data protection laws. We may share data with:
- IT and system administration providers (e.g. email or booking systems)
- Payment processors
- Professional advisors (e.g. accountants, legal advisors)
- Regulators and authorities if required by law
We ensure all third parties respect your data and process it lawfully and securely.
5. Data Transfers Outside the UK
If we transfer your data outside the UK, we ensure appropriate safeguards are in place such as Standard Contractual Clauses or equivalent mechanisms to protect your information.
6. Data Security
We use appropriate technical and organisational measures to secure your personal data and prevent loss, misuse, or unauthorised access. Only authorised personnel can access your data, and they are bound by confidentiality.
7. Data Retention
We retain your personal data only for as long as necessary for the purposes set out above. Health and consultation records are generally kept for 7 years after your last interaction, in line with professional guidance.
8. Your Rights
Under the UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete data
- Request erasure of your personal data
- Object to or restrict processing
- Request data portability
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with the Information Commissioner’s Office (www.ico.org.uk)
To exercise any of these rights, contact us at info@skin-lux.co.uk.
9. Cookies
Our website uses cookies to enhance user experience and analyse traffic. You can manage your cookie settings in your browser. A full Cookie Policy is available on our website.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page and the date of the most recent update will be noted above.