Contact Information
Thank you for visiting our website. We are here to assist you with any inquiries you may have.
Skin Lux – Wembley
FAQs
Do I Need A Consultation Before Starting Treatment?
Yes. Every skin journey begins with a detailed consultation to ensure recommendations are tailored specifically to your needs.
Can You Prescribe Treatments?
Yes. As an Independent Prescribing Pharmacist, prescription-only treatments can be discussed where clinically appropriate.
How Long Does It Take To See Results?
Most patients begin noticing improvements within 6-12 weeks depending on their skin concerns and treatment plan.
Do You Treat Acne And Pigmentation?
Yes. These are among the most common concerns we help patients manage.
What skin conditions do you help with?
- Acne
- Hormonal acne
- Pigmentation
- Melasma
- Rosacea
- Sensitive skin
- Ageing concerns
- Dry or dehydrated skin
- Post-inflammatory hyperpigmentation
- General skincare advice
Can you help if I have tried everything already?
Many of our patients come to us after trying multiple products and treatments without success. We focus on identifying the underlying causes of your skin concerns and creating a personalised plan based on clinical evidence.
Can you help with acne scars?
Yes. Depending on the type and severity of scarring, treatments such as microneedling, chemical peels and medical-grade skincare may be recommended.
Can you help with pigmentation and melasma?
Yes. Pigmentation and melasma require a tailored and consistent approach. We create personalised treatment plans that may include prescription treatments, skincare products and in-clinic procedures where appropriate.
Can you prescribe treatment for acne?
Yes. As an Independent Prescribing Pharmacist, prescription-only treatments may be discussed and prescribed where clinically appropriate.
Do you offer prescription-strength skincare?
Where suitable, prescription-only treatments such as tretinoin and other medical therapies can be incorporated into your treatment plan following a clinical assessment.
What is medical-grade skincare?
Medical-grade skincare contains higher concentrations of active ingredients and is supported by clinical research. These products are designed to deliver targeted results while maintaining skin health.
Will I need professional treatments as well as skincare?
Not always. Some patients achieve excellent results with a personalised skincare routine alone, while others may benefit from additional treatments such as facials, microneedling or chemical peels.
How long will it take to see results?
This depends on your skin concern. Most patients begin to notice improvements within 6–12 weeks, although some conditions may require longer-term management.
Why do skincare results take time?
Healthy skin changes gradually. Consistency and patience are key to achieving sustainable, long-term results.
Will my skin purge when starting new products?
Some active ingredients can increase cell turnover, which may temporarily bring underlying congestion to the surface. We will explain what to expect and guide you through the process.
What if the recommended routine doesn't fit my budget?
We believe effective skincare should be realistic and sustainable. Recommendations can be tailored to suit a variety of budgets.
Are virtual consultations effective?
Yes. Virtual consultations can be highly effective when supported by a detailed discussion and clear photographs of your skin.
Can you assess my skin from photographs?
Photographs are a useful tool alongside a thorough consultation. However, recommendations are always based on a complete clinical assessment rather than photographs alone.
Do I need to buy all the products recommended?
No. Recommendations are prioritised so you can start with the essentials and build your routine gradually if needed.
Which skincare brands do you recommend?
Recommendations are based on your skin needs rather than a one-size-fits-all approach. We commonly work with evidence-based, professional skincare brands.
What makes SkinLux different?
Do you offer ongoing support after my consultation?
Is SkinLux suitable for beginners?
How much does a consultation cost?
- Virtual New Consultation: £45
- Face-to-Face New Consultation: £60
- Virtual Follow-Up Consultation: £20
Do I need a consultation before booking a treatment?
Yes, we recommend having a consultation first. It’s important to understand your skin concerns, discuss what you’re hoping to achieve, and make sure any treatment is suitable for you.
How do I book a consultation?
You can book a consultation directly through our website by selecting the ‘Book a Consultation’ option under any treatment, or you’re welcome to contact us by phone or email.
Who is behind SkinLux?
SkinLux was founded by Marwa, a licensed pharmacist and skincare consultant. With a focus on personalised care, Marwa combines scientific knowledge with a practical approach to help clients manage their skin confidently.
Are your treatments suitable for all skin types?
Most treatments can be adapted for different skin types and tones. Options like Radiofrequency Microneedling and the Obagi Blue Radiance Peel are generally safe for a wide range of skin concerns, but we’ll always confirm suitability during your consultation.
Is there any downtime after treatments?
It depends on the treatment. Some, like Mesotherapy or High Frequency Facials, involve little to no downtime. Others, such as RF Microneedling or chemical peels, might cause mild redness or sensitivity for a short while. You’ll be given clear aftercare guidance to help your skin recover well.
I don’t know what treatment or product is right for me—can you advise?
Yes, that’s what the consultation is for. With so many products and treatments available, it’s easy to feel unsure. We offer straightforward advice based on your skin’s needs—nothing more, nothing less.
Do you offer treatment packages?
Yes, we offer package options for treatments like RF Microneedling and Obagi Blue Radiance Peels. If a course of sessions is recommended, we’ll let you know the options during your consultation.
How long does it take to see results?
Some treatments offer a quick boost, but lasting results usually come with consistency. We’ll give you realistic expectations based on your skin and the treatment chosen.
Do you offer advice without booking a treatment?
Yes. If you’re only looking for guidance on products or how to improve your skincare routine, a consultation is available without any obligation to book treatments.
How do virtual consultations work?
You can join from home using your phone, tablet, or laptop. Good lighting and a stable internet connection will help. We’ll also ask for a few clear photos beforehand, and it’s useful to have any skincare products you’re currently using nearby.
What payment methods do you accept?
We accept debit and credit cards, as well as cash payments. If you’re interested in treatment packages, feel free to ask about available options when booking or visiting the clinic.
How can I contact SkinLux if I have more questions?
If you’d like further information or need help deciding what’s right for you, feel free to get in touch:
- Email: info@skin-lux.co.uk
- Phone/WhatsApp: +44 7466 6919 72

